Questions to Ask During a Home Care Assessment

Introduction

Choosing the right home care services for an aging loved one is a major decision. A home care assessment gives families the chance to evaluate needs, ask important questions, and learn how a care agency can provide support. Preparing a thoughtful list of questions helps ensure the assessment is productive and that your family has the information needed to make the best choice.

Questions About Caregiver Qualifications

The quality of care depends greatly on the training and background of caregivers. Ask:

• What qualifications and certifications do caregivers hold?

• Are caregivers trained in dementia care, mobility support, or medication reminders?

• How does the agency handle background checks and references?

Questions About Services Provided

Not all home care agencies offer the same services. Be clear about what your loved one needs and confirm what’s available. Ask:

• What daily living activities are supported (bathing, dressing, meals, transportation)?

• Are companionship services included, or is the care strictly task-oriented?

• Can services be adjusted over time as needs change?

Questions About Safety and Oversight

Safety is often a top concern for families. Knowing how the agency monitors and manages care is important. Ask:

• How are caregivers supervised and evaluated?

• What steps are taken to ensure client safety in the home?

• How does the agency handle emergencies or caregiver absences?

For more on ensuring safety in home care, the National Institute on Aging provides helpful caregiver resources.

Questions About Scheduling and Flexibility

Every family’s schedule is different, so flexibility matters. Ask:

• What types of scheduling options are available (hourly, overnight, live-in)?

• How much notice is required to adjust or cancel services?

• Is there a 24/7 support line for urgent changes?

Questions About Costs and Payment Options

Understanding fees and payment structure helps avoid surprises later. Ask:

• What are the hourly or flat rates for services?

• Are there additional charges for nights, weekends, or holidays?

• Do you accept long-term care insurance or other payment assistance programs?

Final Thoughts

A home care assessment is a valuable opportunity to ask the right questions and gather the details your family needs. By covering topics like caregiver qualifications, services, safety, flexibility, and costs, you’ll be better prepared to make an informed decision that supports your loved one’s independence and well-being.